10 Process improvement

This chapter covers:

  • Continuous improvement—the real purpose of kanban
  • Respect for people—putting people first
  • Retrospectives, root-cause analysis, and Kanban Kata

Since it is people who manufacture things, manufacturing is impossible unless people are developed.

Display at Toyota Technology Museum in Nagoya

“Developing people first” is a core principle in Toyota’s philosophy, and its two parts, “respect for people” and “continuous improvement” (or kaizen), are often referred to as the two pillars of The Toyota Way management system.

This philosophy of improvement is a mindset that can be found throughout Lean organizations like Toyota, from the CEO and overarching strategies to the janitorial staff and how people place ...

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