Chapter 3. Measure Results

Some goals are easy to count—the time it takes to process an order, the number of widgets made, the amount of sales generated. Those goals have measures already built right in. Most goals, however, require you to build a measurement process or tool in order to track them. While anything can be measured, the key is to find a way to measure things effectively.

Step 1. Make sure the measurement tools you use are efficient

The Reasons

Measurement can take on a life all its own and end up costing more than is necessary or prudent. You don’t want measuring the goal to wipe out the benefits of your employee actually reaching that goal.

The Basics

Find measurement tools that minimize cost, time, and effort.

The Details

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