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Keeping Score
book

Keeping Score

by Mark Graham Brown
May 2020
Beginner content levelBeginner
224 pages
5h 5m
English
Productivity Press
Content preview from Keeping Score

4 Keeping Score in World-Class Organizations

This second part of the book is about developing measures for the different categories of metrics on your organizational scorecard. Your measurement system should consist of six different categories of data:

1. Financial performance.

2. Product/service quality.

3. Supplier performance.

4. Customer satisfaction.

5. Process and operational performance.

6. Employee satisfaction.

The specific categories you select to include on your scorecard are not as important as the fact that they represent a balance between the needs and requirements of your shareholders, stakeholders, customers, and employees. It is also important that your metrics are balanced between past and future-oriented measures. In other ...

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Publisher Resources

ISBN: 9781439886854