13 Reporting and Analyzing Performance Data
A great many people in business think that measuring a problem is tantamount to solving it. If measurement alone changed behavior, there would be no fat people, no one would smoke, and everyone would exercise, because all of these behaviors and their results can be easily measured.
—Aubrey C. Daniels
Fixing your measurement system by itself is not a magic bullet that will solve all of your organization’s ills. No single change initiative or program will immediately transform your company from being mediocre to being world-class. Coming up with a good balanced set of performance metrics will save many hours of wasted time and make it more likely that you keep your organization on track in its ...
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