Book description
The 'Key Element Guide ITIL Service Operation' provides a handy reference to the content contained within the core ITIL Service Operation guidance and summarises its key elements.
Table of contents
- Copyright Page
- Contents
- Acknowledgements
- 1. Introduction
- 2. Service management as a practice
- 3. Service operation principles
- 4. Service operation processes
- 5. Organizing for service operation
- 6. Implementing service operation
- 7. Challenges, risks and critical success factors
- 8. Key messages and lessons
-
9. Related guidance
- 9.1 Risk assessment and management
- 9.2 ITIL guidance and web services
- 9.3 Quality management system
- 9.4 Governance of IT
- 9.5 COBIT
- 9.6 ISO/IEC 20000 service management series
- 9.7 Environmental management and green/sustainable IT
- 9.8 Programme and project management
- 9.9 Skills Framework for the Information Age
- 9.10 Carnegie Mellon: CMMI and eSCM framework
- 9.11 Balanced scorecard
- 9.12 Six Sigma
- Back Cover
Product information
- Title: Key Element Guide ITIL Service Operation
- Author(s):
- Release date: July 2012
- Publisher(s): TSO
- ISBN: 9780113315185
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