PART ONE

Organisational behaviour

Organisational behaviour refers to the ways people interact with each other in the business world. While many elements of the MBA degree are based on financial and statistical analysis, the reality is that this quantitative approach only takes you so far. To get things done inside a company, you need to understand what makes people tick and how to get them to work effectively together. That is what the field of organisational behaviour is all about. A useful starting point is to look at the work of managers: what do they actually do on a day-to-day basis? The classic reference here, dating from the 1970s, is Henry Mintzberg’s Managerial Roles – a framework that shows how multifaceted and fragmented is the life ...

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