The key performance indicator (KPI) resource kit in this chapter is a companion guide for the successful development and use of KPIs in your organization.
It is essential that you work through this part of the book after you have read the introduction to winning KPIs and have viewed the general principles for the successful development and use of KPIs in Chapters 1 and 2, which explain the philosophy and process of introducing KPIs based on the practical experience of organizations pursuing better practice in this area.
This resource kit assists the implementation of the 12 major steps set out in Chapter 3. The resource kit assumes that you will play a significant role in facilitating team development of winning KPIs. The ideal way to use the resource kit is for the project team, the project team facilitator, managers, selected employees, and union delegates to work jointly through the 12 steps.
The questionnaire in Exhibit 4.1 is for the senior management team (SMT) to complete. It will help the project team gauge the level of understanding within the SMT and thus provide useful information for marketing and educational initiatives directed at the SMT.
Example 4.1. Senior Management Team Commitment Questionnaire
The successful ...