This book is aimed at providing the missing link between the balanced scorecard work of Kaplan and Norton and the reality of implementing performance measurement in an organization. The implementation difficulties were first grasped by a KPI manual developed by AusIndustry as part of a “portfolio” of resources for organizations pursuing international best practices. This book has adopted many of the approaches of the KPI manual, which was first published in 1996, and has incorporated more implementation tools, the balanced scorecard philosophy, the author’s work on “winning key performance indicators” (KPIs), and many checklists to assist with implementation.
The goal of this book is to help minimize the risks that working on a KPI/balanced scorecard project encompasses. It is designed for the project team, senior management, external project facilitators, and team coordinators whose role it is to steer such a project to success. The role they play could leave a great legacy in the organization for years to come, or could amount to nothing by joining the many performance measurement initiatives that have failed. It is my wish that the material in this book, along with the workshops I deliver around the world, will increase the likelihood of success.
In order for both you and your project to succeed, I suggest that you: