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Key Performance Indicators: Developing, Implementing, and Using Winning KPIs by David Parmenter

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Acknowledgments

I would like to acknowledge the commitment and dedication of Way-mark Solutions staff over the years this project has taken (Sean, Dean, Jacqueline, Roydon); Debbie Parker, who read through the early drafts; Nadra, Alexandra, and Claudine who have had to put up with my many late nights at the office and finally all those who have attended my KPI workshops and shared their ideas on “winning KPIs.”

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