Chapter 4
Organising Your KPIs
In This Chapter
Identifying KPI frameworks and their relevance
Exploring the most popular framework – the Balanced Scorecard
Exploring alternative frameworks
Business leaders and senior executives usually understand the importance of KPIs as navigation tools. They appreciate the value of relevant and timely information and yet most of the focus is on indentifying and designing the KPIs themselves with little regard for how they are organised. This is a mistake.
To help rectify this situation this chapter is about performance measurement frameworks and how best to organise your KPIs for maximum effect.
Understanding the Need for KPI Frameworks
Information is everywhere. Every business holds a vast amount of information. The business may hold it in different places or in different formats, but it is there. If anything, we now have access to too much information and data. Without some type of framework around which to organise that data we simply end up with a huge list of KPIs that we could, should or may measure.
Ultimately KPIs are only really commercially relevant and useful decision-making and navigation tools if they are used, and they will only ...
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