Chapter 15
Measuring Internal Efficiency and Quality
In This Chapter
Tracking efficiency and quality
Establishing how productive your internal operations really are
Making sure you’ve future proofed your business
Revenue, profit and growth are essential outcomes for business success. This particular trio is the Holy Grail of business objectives and yet they are very difficult to achieve consistently if you don’t focus on delivering product or service of sufficiently high quality in the most efficient manner possible.
Measuring internal efficiency and quality is therefore essential so you can effectively manage operations to make your resources go as far as possible while maintaining a tight control on quality.
Thankfully there are many KPIs that can help you to monitor progress and output from an operational perspective.
Assessing Quality, Lean and Six Sigma KPIs
Your business exists to provide certain products and services to your customers. This means you can make money. In order to do that effectively you first need to know what it is about your product or service that your customers really values so that you can satisfy their need at an affordable price that will drive growth. ...
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