When the author arrived at Dwayne’s office, he found an elder statesman who had been working with the entrepreneur for many years. Dwayne had an easy style and grace that was inviting. When he smiled and told the author to have a seat in the discussion area of his office, the author felt privileged.

“So Phil’s been talking to you about closing the learning-doing gap,” Dwayne said.

“He sure has,” said the author. “I’ve seen how people—including myself—have a real challenge closing that gap. Phil says that people have to learn less more.”

Dwayne smiled. “That philosophy drives everything we do in our training, development, and educational efforts in all the companies that the entrepreneur owns.”

“What do you ...

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