This short chapter highlights a few fundamental lessons for the OT. It stands alone because these lessons deal with the heart and soul of effective know-how transfer. Let’s begin with a brief scene and then discuss what occurred.

THE SCREENSHOT

Novice:

I’m stuck at this point in my work. I need to put a copy of this PowerPoint slide into this manual I’m writing in MS Word. Is there a way to do that without printing the PowerPoint image onto a sheet of paper and physically pasting that image on a page where I’ve printed my text?

OT:

Sure! It’s called capturing a screenshot. All you have to do is select your screen, hit the print screen button, ...

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