Knowledge Automation: How to Implement Decision Management in Business Processes

Table of contents

1. Cover
2. Series
3. Title Page
4. Copyright
5. Dedication
6. Foreword
7. Preface
   1. HOW TO READ THIS BOOK
   2. INTENDED READERSHIP
   3. SCOPE
8. Acknowledgments
9. CHAPTER ONE: The Value of Knowledge
   1. THE ECONOMICS OF KNOWLEDGE
   2. THE KNOWLEDGEABLE BUSINESS
   3. NOTES
10. CHAPTER TWO: Decisions in the Business Process
    1. BUSINESS PROCESS MODELING
    2. DECISION POINTS AND DECISION SERVICES
    3. REDESIGNING PROCESS DECISIONS
    4. ORIGINATIONS PROCESS TEMPLATE
    5. APPROACHES TO PROCESS DESIGN
    6. NOTES
11. CHAPTER THREE: Encapsulating Knowledge in Decision Services
    1. BUSINESS RULES
    2. ALGORITHMS
    3. PREDICTIVE ANALYTICS
    4. PUTTING IT ALL TOGETHER
    5. NOTES
12. CHAPTER FOUR: Decision Requirements Analysis
    1. PRINCIPLES
    2. DECISION REQUIREMENTS DIAGRAM
    3. DRAW
    4. NOTES
13. CHAPTER FIVE: Using DRA in Knowledge Automation Projects
    1. DRA IN PROJECT MANAGEMENT
    2. DRA IN KNOWLEDGE DISCOVERY
    3. DRA IN DESIGN
    4. DRA IN IMPLEMENTATION
    5. THE KNOWLEDGE PRODUCTION LINE
    6. NOTES
14. CHAPTER SIX: Common Decision Patterns
    1. IMPLEMENTATION TYPES
    2. COLLABORATIVE DECISION-MAKING
15. Conclusion
16. Glossary
17. Suggested Reading
    1. Books and Papers
    2. Websites and Blogs
18. About the Author
19. Index