1 What Is Knowledge Management?

What’s Inside This Chapter

In this chapter, you’ll learn

  • The definition of knowledge management
  • The key concepts of managing knowledge
  • How the learning professional participates in a knowledge management initiative
  • The steps to implementing your knowledge management system.

Learning professionals have been hearing an abundance of conflicting information about knowledge management, so let’s start here with a discussion designed to clear up a few misconceptions:

  • Knowledge management (KM) is not a new ...

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