Preface
Is the thought of capturing every bit of knowledge in your organization, validating it, categorizing it, and putting it in a format that everyone can use enough to make you crawl under your desk and stay there? The work sounds overwhelming. But as this book takes you through the process, you will discover that effectively managing organizational knowledge is not as daunting a task as you first might imagine.
When you understand key concepts and know what tools and resources are available or easily constructed, and when we’ve walked step-by-step through the process outlined in this book, you’ll be ready not only to ask the right questions ...
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