There is an increasing recognition of the value of knowledge and information to individuals, organizations, and communities. Individuals are more adept at identifying, locating, interpreting, and using knowledge. As knowledge has become a central productive and strategic asset, the success of all types of organizations is increasingly dependent on their ability to acquire, create, store, share, and utilize knowledge. That is why developing procedures and routines to optimize the acquisition, creation, protection, and sharing of knowledge and information in organizations has become an important undertaking.

In this age of globalization and increased worldwide competition, organizations are looking for new ways to gain a competitive ...

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