Knowledge Management

Stage 2: Capture the Evidence

This section does not address the processes around conventional archives or digital databases. They are dealt with in a raft of other texts and, generally, handled professionally, at least in their logistical contexts. Nor does it address the discipline known as benchmarking, which is also covered competently in other literature. It deals specifically with the widely unexploited processes alongside the capture mediums that address the overlooked component of efficient decision making and the disregarded effects of corporate amnesia. They are tacit knowledge and experience, the wider knowledge dispersal problems arising from the departure of important knowledge holders and the inherent short, selective, and defensive ...