This updated third edition takes a fresh look at the discipline we know as Knowledge Management (KM), first launched on an enthusiastic academic and business world out of a small Boston conference in 1993. Predicated on the belated realization of the premium value of knowledge, the gathering of a handful of academics and practitioners came about because of two overlapping developments in the way business had changed: globalization, which had brought greater complexity to the marketplace, and the ubiquitous computer. Attendees thought the latter could help the former.
Since then, universities have started courses on the subject, journals have grown up around it, and many large organizations have invested in it. It is a multi-billion dollar ...
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