O'Reilly logo

Landlording on AutoPilot, 2nd Edition by Mike Butler

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

CHAPTER 10Your Digital Cookie-Cutter Move-In Process

Always remember to use the June and Ward Cleaver approach with your communications with all of your residents. This is your biggest tip along with using their first name every other sentence, to help you keep the right mindset.

Always Remember Your Residents Cause Their Own Problems

NEVER threaten them that YOU are going to do something ugly like file an eviction notice. Instead, gently remind them, just like Ward Cleaver would talk to Wally or the Beave, that THEY will cause their own immediate eviction.

This is another way to think of yourself as a person who helps them Solve Their Problems. That is why your 11-minute Rent Talk video is so powerful.

Now it's time to tee it up and get your approved applicant graduated to Active Tenant in your program.

Today, you can truly go 100% paperless. This is what we do in my office today. 100% paperless! Everything, absolutely everything, is done with digital paperwork and files. Just like when you go to the Doctor, they have you sign on their electronic pad and some will even take your photo using a webcam. Why can't you do the same? You can! Now is the time.

Tools you can mix and match to go paperless if you have an office or if you meet your tenant at your rental unit or you can do it all long distance. You get to decide how you want to go paperless.

The information shared here applies to “manila file folders” and true hard copy paper.

Now you replace those old-fashioned hard-copy ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required