B.1. Introduction

This case study considers a vehicle hire company, Harry's Vehicle Hire (HVH), and the development of a software-intensive system to manage the rental activity that supports the primary function of the business.

Some of the key aspects of HVH include:

  • HVH is part of Harry's Enterprises.

  • There are currently ten HVH branches, with expansion plans for four more in the next eighteen months.

  • A key element in the company's business strategy is to partner with other vehicle hire firms to share and outsource services.

  • Information technology, particularly e-commerce and e-business, is recognized as a central enabler of the business strategy.

  • Other services within Harry's Enterprises involve valet and chauffeur services, as well as fleet ...

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