This case study considers a vehicle hire company, Harry's Vehicle Hire (HVH), and the development of a software-intensive system to manage the rental activity that supports the primary function of the business.
Some of the key aspects of HVH include:
HVH is part of Harry's Enterprises.
There are currently ten HVH branches, with expansion plans for four more in the next eighteen months.
A key element in the company's business strategy is to partner with other vehicle hire firms to share and outsource services.
Information technology, particularly e-commerce and e-business, is recognized as a central enabler of the business strategy.
Other services within Harry's Enterprises involve valet and chauffeur services, as well as fleet ...