After one of the great vaudeville comedians of the early twentieth century transitioned to movies, he used a running gag to open an early film. In the scene a stagehand rushes into Lou Holtz's backstage dressing room to exclaim, “You're on!”
The comedian looks up and asks, “Oh. How am I doing?”
That is the age-old question, and no matter what level you occupy in an organization, from line manager to senior executive to team leader—even stagehand—it's a question you'll need to answer. The skill of giving meaningful and effective feedback, the focus of this chapter, is important because it helps people develop and, ultimately, it gets the work done. ...
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