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accountability 63 , 113 –17, 187 , 213
adaptation 105 –7, 213
affiliative leadership style 135
Agarwarl, Anant 97
agreeableness 148 , 149
Airbnb 76
Alexander, Graham 184
Allen, David 89
apathy 161 , 162
Apple 31 , 49
appreciation, showing 178 –81, 213
Appreciative Inquiry 57 –9 Aristotle 121
arrogance 145
aspiration 10 , 17 , 19 , 194
assets 39 , 40
authoritative leadership style 135
autonomy 98
Balanced Scorecard, A 102 –4 Bardon, Jonathan 202
being yourself 163 –6, 213
Belbin, Meredith 179 –181
Belbin's Team Roles 179 –81 beliefs 155 –8, 199 , 209 , 213
Best Cards 164 –5, 166 bias 157 –8
Big Five, The 148 –50, 152 big picture, seeing the 24 , 27 –46, 212
‘big stuff' 197
Blanchard, Ken 175
Bon Jovi, Jon 1
boredom 161 , 162
Branson, Richard 170
broken windows ...
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