Chapter 10


If you are not listening … you are not leading.


Most people do not listen with the intent to understand; they listen with the intent to reply.


I cannot recall where I heard this, but it really stuck with me: “Listening well is a lot like justice. It must be done … and … it must be believed to have been done.” Deep listening is the most important of the dialogue skills because it supports all the others. Without deep listening, constructive feedback and conflict transformation cannot happen well, if they happen at all.

The ability to listen deeply and well is:

  •   A learned skill that can become a great habit with practice and attention.

  •   The number one skill to prevent and ...

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