Lead Like it Matters...Because it Does: Practical Leadership Tools to Inspire and Engage Your People and Create Great Results

Chapter 13

CONFLICT RESOLUTION AND TRANSFORMATION

He who angers you, conquers you.

—ELIZABETH KENNY

We’re going to look at conflict head on—what it is, why it happens, and how to manage and even transform conflict when it happens. Let’s take a look at what happens when you experience a conflict.

Do you hold your conflict tension in your chest, fists, temples, stomach, neck, or somewhere else? Do your ears pound; does your heart thump? What actually happens that creates this physical reaction in you? For many people, anger and fear are the most likely culprits. Our bodies generally tell us what’s going on before our minds can sort it out. This has been true since the beginning of human existence. It’s a survival instinct that clicks in, whether ...