Chapter 21

WHAT IS CULTURE AND SYSTEMS MASTERY?

Customers will never love a company until the employees love it first.

—SIMON SINEK

We began the book and this journey together by focusing on one person, you, and we then moved on to the larger group, your teams. It is now time to explore the larger systems in which you live and work and the cultures within those systems. To understand the impact of leadership, we must understand the impact of the cultures around us.

WHAT IS CULTURE?

Definition: Culture is the beliefs, customs, learning, arts, and so on of a particular society, group, place, or time. It is a way of thinking, behaving, or working that exists in a place or organization. This is a dictionary definition. I define it by simply saying, ...

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