CHAPTER 11

Value diversity and inclusion

All the data we’ve seen, and all of my personal experience, convinces me that a diverse organization will out-think, out-innovate, and out-perform a homogenous organization every single time. Winning will come from taking full advantage of our diversity.

A. G. LAFLEY, former CEO of Procter & Gamble

BEVERLY KEOWN WAS BORN in 1955 on a plantation in Seaton, Arkansas, the fourth of eight children. Her father was a sharecropper. Her mother was a domestic servant in the farmer’s home. Along with her siblings, Beverly spent her summers chopping cotton.

Growing up in a southern state in the 1960s, Beverly suffered indignities that would shock any thinking person today. She entered restaurants through the back ...

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