The Triple Bottom Line

K: It’s all about having the right target—the triple bottom line,3 a compelling vision, and short-term goals and initiatives.

C: Slow down a minute, Ken. I have a sense of what the triple bottom line is, but what does it mean to you?

K: If you don’t mind, I would love to hear your philosophy first, Colleen.

C: All right. Our entire philosophy of Leadership is quite simple: Treat your People right, and good things will happen. When we talk to our People, we proudly draw a pyramid on the chalkboard and tell them: You are at the top of the pyramid. You are the most important Person to us. You are our most important Customer in terms of priority. Therefore, I am going to spend 80 percent of my time treating you with Golden ...

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