ss
Chapter 3

Achieving ProvenLeadership Excellence

What is leadership excellence? Think of the name of someone you regard highly as a leader. It might be someone for whom you work. It might be someone famous, a historical figure, or someone from your old neighborhood.

Now consider what makes this leader so great in your opinion. Identify the qualities that are strongest in this individual, such as:

  • Communicating a compelling vision.
  • Acting with integrity.
  • Listening intently to others.
  • Being honest at all times.
  • Serving rather than managing.
  • Involving others.
  • Holding himself or herself—and others—accountable.
  • Focusing on what's important ...

Get Lead with Your Customer: Transform Culture and Brand into World-Class Excellence now with O’Reilly online learning.

O’Reilly members experience live online training, plus books, videos, and digital content from 200+ publishers.