CHAPTER 9
Providing Compensation and Benefits That Matter to Employees
What would an employee consider to be the product? Just as with the external customer, the employee is also receiving goods and services. The important thing is to make sure that you are selling what your internal customers want to buy. Consider the Customer Compass and your core values and vision—what do employees regard as valuable? Working to consistently deliver these offerings with high quality is a very wise investment. This chapter offers several guidelines.
World-class organizations understand that the benefits and compensation packages they offer are real products ...
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