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As the additional internal interviews were approaching, Charles wanted to be sure Blake and the senior team were comfortable with the team’s external benchmarking plans. During their next weekly meeting, Charles raised the subject.

“Game on!” Charles said as he greeted Blake. “We’ve started our interviews.”

“How’s that going?” Blake asked.

“Based on a sample of one—very interesting! I will know a lot more after a couple more meetings. No doubt the time will be well invested. Today, I want to tell you about our benchmarking plans and be sure we’re in sync on that.”

“You know, I’m a big fan of benchmarking,” Blake began. “However, ...

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