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2 Clarity

Ability to see through messes and contradictions to a future that others cannot yet see. Leaders must be clear about what they are making but flexible about how it gets made.

ON DECEMBER 17, 2007, I was at the end of a twenty-hour British Airways trip from San Francisco to Milan, via London. Just before we landed, the flight attendant asked me to put away my laptop, so I stood the computer on its side under the seat in front of me, right up against the seat frame, which was not my usual habit. I was so tired from the trip that I had lost the ability to think clearly.1 When we landed in Milan, I got caught up in the race for customs and ...

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