Appendix B

Road Map to “Top-Performance Coaching” Feedback

Coaching (see chapter 12) is key not only to preventing unwanted behavior, but also to promoting desired actions. Also important is delivering the right feedback at the right time (see chapter 13). Engagement consultant Scott Carbonara (visit for more tools), provided us with a “Top-Performance Coaching” feedback tool that is useful in determining what type of feedback to provide in various situations, so that you can keep your employees traveling on the road to productive work. We have successfully used this tool in our seminars and workshops—with Scott’s ...

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