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Leadership and Management of Quality in Higher Education by Patricie Mertova, Len Webster, Chenicheri Sid Nair

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6

Towards a culture of quality in South African higher education

Nicolene Murdoch and Anci Du Toit

Abstract:

Institutions all over the world are faced with change forces, impacting on their reputation and even threatening provision of quality services to students in all regards. Quality is still defined in various ways, and there are also perceptions that existing quality mechanisms which are in place are sufficient. There is a range of concerns and barriers that are evidently impacting on the establishment of a culture of quality in higher education. Among the most crucial links in the chain of successful implementation of a quality culture at a university are the support of management, sound governance structures, but ultimately the individual ...

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