New directions in quality management
The ever changing and expanding nature of quality development in recent years has placed an increased demand on undertaking continuous improvement as part of any quality cycle. As a result there is a need for the constant improvement of measures, instruments and software employed to assist the advancement of quality development. This chapter reviews: trends in the development of feedback instruments over the last few decades; tensions between the imperatives of continuous improvement, competition and quality assurance; current instruments in use by universities in Australia; and makes forecasts about future development. It will offer broad insights that assist managers and leaders ...