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Trends in quality development

Robyn Harris and Graham Webb

Abstract:

This chapter outlines directions in the development of a more systematic approach to the management of quality assurance and improvement especially with regard to teaching and learning. It suggests that as quality assurance and improvement continues to grow in importance a new emphasis on management at the institutional level is emerging, reducing the over-reliance there was in the past for responsibility being assumed at the level of the individual and/or professional association. New data capacity through business intelligence systems is driving the ability to provide institutional accountability in all areas including teaching and learning, and this is leading to the ...

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