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Leadership and Management of Quality in Higher Education by Patricie Mertova, Len Webster, Chenicheri Sid Nair

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List of figures and tables

Figures

4.1. Framework for Engaging Leadership 59

4.2. The key components – trilogy of excellence 61

4.3. Quality cycle 63

4.4. Leadership perspectives 64

10.1. Continuous quality improvement process for SQU curricula 156

10.2. Continuous Quality Improvement Process 160

13.1. Quality cycle 206

Tables

2.1. ESMU benchmarking outcomes for CBS 28

6.1. Notions of quality 97

6.2. Existing mechanisms to enhance quality 98

6.3. Concerns about quality 99

10.1. Correspondence of outcomes and objectives 161

11.1. Assessment resources reviewed 181

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