CHAPTER TWO

How Do We Begin?

Differing Expectations

IT IS SEPTEMBER. Cambridge is all blue sky and leaves ready to turn into flame. High spirits and purposefulness abound as the pace quickens in Harvard Square and classes get under way across the university, including PAL 101—Exercising Leadership: Mobilizing Group Resources.

Close to the appointed hour, there is a steady hubbub of talk among the ninety students who have found a seat in six horseshoe-shaped tiers of desks. Sitting in the aisles, up the steps, and on the radiators across the back of the room are almost another hundred students plus their book bags, jackets, and briefcases. These students have arrived on time, but all the chairs have been filled, so they are wedging themselves ...

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