Assuring the Quality of Human Performance in Academic Systems

The feedback control system depicted is one that “lives” over time. It changes on a yearly basis when the strategic plan and its components are updated. This places new performance requirements on faculty, staff, and administrators.

Swart and Duncan (2005) define “quality” human performance in the context of the overall level of human performance excellence. The expected performance of humans is generally dictated by a set of valid and appropriate expectations or performance model and is achieved by means of education, training, and experience. When actual performance is consistent with the model, it results in “quality human performance.” When actual performance deviates from model ...

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