Closing the Gaps

The purpose of defining the “gap” as the difference between the ratings of “what should be” and “what is” is to measure the improvement potential for each of the needs listed in the Needs Analysis instrument.

One way of prioritizing which needs should be improved first is by looking at the size of the gap. However, one also has to look at the benefits when considering the alternative means of closing the gap and corresponding costs. SWOT analyses, as seen in Chapter 2, identify the strengths, opportunities, weaknesses, and threats that should be avoided, and such analysis can lead to the development of the operations, processes, and products that can help close the gap. When multiple alternatives to close a gap exist, then the ...

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