Chapter 1

Systems, Performance,and the Academic Culture

Learning Objectives

When you complete this chapter, you should be able to define, describe, or explain the following within the context of this chapter:

•   System sciences

•   Feedback control system

•   Strategic plan

•   Tactical plan

•   Lessons learned

•   Update of the strategic plan

•   Model performance

•   Quality human performance

•   Swart-Duncan Model

•   Academic culture

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