This book presents an integrated model for leading an academic unit on a journey of continuous performance improvement. The approach is applicable from academic departments to colleges and to the entire divisions of academic and student affairs. The approach has repeatedly been shown to improve performance at different universities and in different disciplines.

This book presents proven methods that have evolved experimentally through four institutions of higher learning over a period of more than 30 years. Each time the model was used, we learned how to make it even better. What is presented is a model and should not be viewed as being inflexible. When you see the opportunity to experiment or to improve upon what is presented to better ...

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