What does effective leadership look like in a virtual work environment, and can Web-based leadership operate the same way that face-to-face leadership does?

Psychological distance creates an emotional disconnect between leaders and followers. My research found that followers who reported feeling close to their leader and who had both their leader's trust and the opportunity to make decisions performed better and were more satisfied with their jobs than were followers who did not report these conditions. This satisfaction and high performance was found in followers regardless of whether they were structurally close or structurally distant.

Although physical separation and communication channels may be what the news media and organizations are ...

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