Leadership in Action: Experience Counts: Learning Lessons from Key Events

Experience Counts Learning Lessons from Key Events

by Christopher Ernst and André Martin

How can leaders help their groups learn lessons-whether positive or negative-from key events? A process that CCL calls critical reflections begins with a key event and is followed by three stages: exploring, reflecting, and projecting. The goal is to create a specific action plan that will set the stage for a productive future.

In a world of complexity and rapid change, one certainty is that individuals, groups, and organizations that can continually learn from experience will be more flexible in meeting the challenges of tomorrow. When people undertake ...