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Leadership in Action: Identity Crisis: Recognizing the Triggers of a Growing Type of Conflict by Todd J. Weber, Donna Chrobot-Mason, Marian N. Ruderman

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Identity Crisis: Recognizing the Triggers of a Growing Type of Conflict

by Marian N. Ruderman, Donna Chrobot-Mason, and Todd J. Weber

As today's organizations become more globally oriented, their leaders must help those they lead deal with an increasingly prevalent source of conflict–social identities. Our social identities are made up of the aspects of ourselves that are tied to the various demographic and cultural groups to which we belong. Learning how to deal with social identity conflicts isn't easy, but it is possible.

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Tom, a manager at the ABC plant, was celebrating his fiftieth birthday. His family threw him a party at an exclusive ...

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