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Leadership in Action: Identity Crisis: Recognizing the Triggers of a Growing Type of Conflict by Todd J. Weber, Donna Chrobot-Mason, Marian N. Ruderman

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THINK CAREFULLY

To more effectively address these situations, leaders need to expand their repertoire of skills. Today's diverse work environment requires that leaders be multiculturally competent—they must understand how to identify and resolve social identity conflicts, respect cultural differences, and develop greater awareness of their own identities. The days of assuming that everyone in an organization has the same understanding about values, norms, privileges, and culture are over. Leaders can no longer comfortably assume that others in their organizations will approach the world as they do.

To navigate social identity conflicts, leaders must first learn how to identify and understand the five triggers of such conflicts. The more leaders ...

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