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Leadership in Action: Identity Crisis: Recognizing the Triggers of a Growing Type of Conflict by Todd J. Weber, Donna Chrobot-Mason, Marian N. Ruderman

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AN OPPORTUNITY

Learning how to deal with social identity conflicts isn't easy, but it is possible. Optimally, leaders who are multiculturally competent will deal effectively with social identity conflicts in the workplace, and their behaviors will serve as a model for the community at large.

Currently, societal tensions spill over into the workplace. It is hoped that in the future, skill in dealing with such tensions will spill over from the workplace back to society as a whole. Leaders have the opportunity not only to make such conflicts disappear from the workplace but also to create real learning and to reach for better outcomes in society at large. Organizations and their leaders can act as levers in society for not only mitigating hostilities ...

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