Gary Yukl is a professor of management at the University at Albany, State University of New York. He is the author of several books, including Leadership in Organizations, 6th ed. (Prentice Hall, 2006). He can be reached at G.yukl@albany.edu.


Richard Lepsinger is president of OnPoint Consulting, which specializes in helping organizations close the gap between strategy and execution. He is coauthor of The Art and Science of 360 Feedback (Pfeiffer, 1997) and The Art and Science of Competency Models: Pinpointing Critical Success ...

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