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Leadership in Action: Dividends and Interest - For Lack of Leadership, Airlines are Flying Blind by Craig Chappelow

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CIRCLING THE WAGONS

The more I thought about it, the more I realized that maybe the elderly folks at the B&B were onto something. Maybe CEOs and other top executives at the airlines are jointly responsible for the deplorable condition of air travel. After all, the leaders of the Big Six airlines (American Airlines, United Airlines, Continental Airlines, Delta Air Lines, Northwest Airlines, and US Airways) consistently parrot one another's idiotic business decisions. Rather than change with a changing market, they have circled the wagons and become more entrenched. In the fat times after airline deregulation, the Big Six entered into costly labor contracts with the unions, paid executives extravagant bonuses, confused travelers with ridiculously ...

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