It is clear that for organizations to sustain success over the next twenty years, they need to concentrate on attracting and retaining as many high-quality employees as possible. But to ensure a competitive edge, organizations also must focus on developing more of these people and placing them in the leadership pipeline so they will be prepared for the challenges ahead in an increasingly complex business environment.

To achieve these goals of recruitment, retention, development, and succession planning, leaders need to understand the generations with which they are dealing. They need to be aware not so much of superficial differences such as tastes in music and fashion as of differences in the core characteristics that ...

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